About Us
USA Insulation of New Hampshire, Rhode Island, and Connecticut is a ground-breaking and rapidly growing niche insulation company focused on helping homeowners gain comfort and drastically reduce energy costs. Our proprietary, cutting-edge Injection Foam insulation can be easily installed in existing homes without removing drywall. The foam is plant-based and has far higher insulation value than traditional insulation. It also reduces sound, blocks pests, and will not settle or degrade over time like traditional insulation. We have a team oriented culture focused on creating better lives for each other. This is an opportunity to join an innovative company still in its early innings and play a major role in its development. We have offices in Manchester, New Hampshire, and Woonsocket, Rhode Island!
Role Summary
USA Insulation in-home Energy Consultants earn top-pay as our proprietary Injection Foam is simply unmatched. Our Consultants follow a professional and proven process that enables them to sell all products while preserving our customer-first philosophy and an outstanding customer satisfaction rating.
Essential Functions
- Learn and master the USA Insulation Sales Process (Agenda setting, discovery conversation, customer education, thorough home inspection, pictures and detailed notes, pitchbook, sales video, crafting multiple estimate options, price presentation, negotiation, financing presentation, closing, deposit collection, contract signing, scheduling, paperwork submission).
- Learn and use all digital systems for learning and selling including LMS, CRM, customer-presentation platform, pricing platform, finance platforms.
- Understand the installation process as it pertains to sales.
- Meet homeowners at pre-set appointments set by our inbound call center between the hours of 9 AM and 6 PM. Allow for frequent Evenings and Saturday appointments.
- Self-schedules additional sufficient number of appointments with prospective customers.
- Regularly contact leads in the system and prior unsold estimates to self-generate appointments in addition to pre-set appointments
- Regularly contact previous customers for referrals.
- Network weekly to generate referrals with area home-service professionals such as realtors, roofers, HVAC professionals, mold/disaster recovery professionals.
- Attend events to promote USA Insulation and schedule estimates with homeowners.
- Achieve and maintain 35%+ closing rate, and meet/exceed expected average sale of $5,000
- Maintain and update prospect records, notes and sales pipeline in CRM systems.
Qualifications
- 1-3+ years of previous Sales experience, ideally in-home but all experience considered.
- High school diploma or general education degree (GED)
- Language skills - Ability to read, analyze, and interpret work order and financial reports. Ability to respond to inquiries or complaints from customers and regulatory agencies. Ability to effectively articulate and present information to customers and management in both written and oral forms. Must be able to speak English.
- Basic Mathematical skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Basic Technology skills - Ability to effectively use software including email, word processing, spreadsheets, construction measurement platforms, CRM, customer presentation platforms.
- Self-motivated, commitment to ongoing professional learning, commitment to customer service
- Valid driver’s license, vehicle and means to drive to appointments. Travel: more than 30%.
- Ability to be covered under company insurance.
Competencies
- Communication - Ability to inform orally and in writing, with clarity and good effect. Judgment about what information is or is not important, and how/who/when it should be communicated.
- Driver for Results - Routinely exceeds goals. Constantly and consistently a top performer. Bottom-line oriented. Pushes self and others for results. Commitment to continuous learning, mentoring co-workers and overall mastery as products evolve and company grows.
- Interpersonal Skills - Relates well to all kinds of people, inside and outside the organization, builds appropriate rapport, builds constructive and impactful relationships, uses diplomacy and tact, can diffuse high-tension situations comfortably.
- Perseverance - Pursues everything with energy, drive, and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks.
- Sales Skills - Ability to generate, run and close sales opportunities to drive revenue. Qualifies opportunities in terms of customer needs, funding, competition, decision-making process and criteria. Executes mechanics of the sale including preparation, introduction, listening/discovery, tie-downs, closing, and follow up. Effectively overcomes objections/obstacles. Accurately forecasts opportunities, complexities and the resources required. Demonstrates excellent presentation skills.
Physical Demands & Work Environment
The individual must be able to remain in a stationary position 80% of the time while operating their computer, performing office work and traveling to customers. The individual needs to move about inside an office and at customer sites. They must occasionally access tight spaces such as small attics or crawl-spaces via hatches which can include crawling and climbing. They must be able to use a ladder. They must be able to exchange accurate information with customers and others in the office. They must regularly lift and/or move up to 15 pounds, and occasionally up to 25 pounds. They must be capable of reviewing their work for errors and make adjustments as necessary. They are occasionally exposed to wet, warm and/or humid conditions; fumes or airborne particles based on the condition at customer locations. The noise level is usually moderate. The individual is frequently required to travel by automobile.
